We are an online service, and when an ordered item is out of stock or no longer available we will try to send an alternative. We ask that you pay in full for the entirety of your delivery, but you may return unwanted substitutions on the same delivery and the cost of these goods will come off your next delivery total and you will receive a credit note. Please be advised that, where possible, it is our policy to send a like-for-like product of the item ordered, even if the Price Mark has changed. If an item is on a current promotion we will endeavour to honour the price we have allocated to the promotion for the length of that promotion. If a price or Price Mark changes and is not on promotion, we will send the goods at the changed price, and ask that you pay in full at the point of delivery, but you may return unwanted items on any delivery within 15 days and receive the credit for them on your next delivery, which will come off your next invoice total.
We need a minimum of 48 hours to process any credits owed. All deliveries must be paid for in full at the point of delivery. We do not allow our delivery drivers to amend invoice or credits totals at the point of delivery. However, if there is any problem with your delivery, or you feel you are owed credits that you have not yet received, please call Gold Customer Support on 0330 333 7003 and we will endeavour to rectify the problem, subject to any investigations. We ask our customers to check their deliveries before signing for them at the point of delivery, which enables us to fill out a Credit Request Form and return unwanted/damaged goods with the driver. If the driver has left after a delivery and you notice a problem with goods received, please contact Gold Customer Support as soon as possible on 0330 333 7003 and we will aim to resolve the problem. You are entitled to credit if: there has been a shortfall on your delivery (ie if you have been charged, but have not received goods), goods have a sell by/best before date that is unreasonably short and therefore limits your opportunity to sell it, an item has been substituted and the substitution is unwanted, goods which have been sold to you are damaged, you have been wrongly charged for goods, or if the item is unwanted within 15 days. Please be advised that if goods are being returned to us because they are damaged or unwanted, we will need to physically receive these goods back before we are able to begin our credits process, which will then take a minimum of 48 hours. We ask that any time you are requesting credit, you fill out the Credit Request Form with one of our delivery drivers, so we can properly investigate your request. Credits will be returned to you via a deduction on your next invoice total and will be documented with a credit note. If you require any further clarification on the credits process please call Gold Customer Support on 0330 333 7003.
You are entitled to return unwanted, short-dated, or damaged goods on the delivery in which the goods were received, or on a subsequent delivery, within a reasonable timeframe. We ask when returning goods with a delivery driver, that you fill out a Credit Request Form. We are unable to begin to investigate in order to issue credit, until we physically have the stock back at depot. Please call Gold Customer Support on 0330 333 7003 for further clarification of our returns process.
All deliveries must be paid for in their entirety at the point of delivery. Failure to do so may result in us returning our goods back to depot. If a customer fails to pay for their full delivery at the point of delivery on multiple occasions, this may result in us withdrawing the Gold service to that customer, permanently. Our delivery drivers work hard to deliver to all of our customers in a timely manner and any delays can severely hinder the service. We ask that if there are any problems with your delivery, you contact Gold Customer Support on 0330 333 7003.
Our delivery drivers are not responsible for issuing credits, or any service problems. We therefore kindly ask that you refrain from any abusive behaviour of a physical or verbal nature and that any problems with your delivery are addressed by calling Gold Customer Support on 0330 333 7003. Our delivery drivers are entitled to an abuse-free working environment and any abuse levelled at our drivers may result in a permanent withdrawal of the Gold service.
Your delivery can arrive any time from 8am until 8pm on the delivery date requested. Go Local Direct aims to offer a free next day delivery service. For further clarification on our timeslot policy please call Gold Customer Support on 0330 333 7003.
Our service aims to deliver your goods as soon as the next working day (excluding weekends), provided you order before midnight. However, there may be exceptional or unforeseen circumstances which may prohibit us from next-day delivery. These can include motoring incidents or sickness and - rarely - it may be necessary to reschedule your delivery. The Gold service reserves the right to re-schedule your delivery in these rare and exceptional circumstances and you will be notified of any delivery changes. In these circumstances, you may wish to cancel your delivery and your statutory rights will not be affected. Please call Gold Customer Support on 0330 333 7003 for further clarification on this policy.
We ask that all of our customers make payment at the point of delivery via credit or debit card. If you have at least a three-month trading history with us, you may then wish to change your payment method to Direct Debit – which is debited weekly (Thursday) for the previous week's billing (Monday-Saturday). Any Direct Debit requests will be subject to the necessary credit checks.
In order to receive a Gold delivery you will need to order a low minimum value of £200 worth of standard priced groceries, excluding VAT. This excludes any current goods on promotion and all cigarettes and tobacco goods. For further clarification on our Minimum Spend criteria please call Gold Customer Support on 0330 333 7003.
In order to sign up for the Gold service you will need a valid email address and full proof of identification, as you would when registering with any Cash and Carry. We will need to see the following documents: photographic ID (such as a passport or driver's licence), a utility bill for your business and home premises and a signed registration document. We may need to update this ID periodically to keep your account live. If you require further clarification on the registration process please call Gold Customer Support on 0330 333 7003.
Gold is an online service. You will need to have a valid email address and access to a computer to order and receive all documentation for your account. For further clarification on our online ordering system please call Gold Customer Support on 0330 333 7003.
If you have any complaints about your delivery or any element of service you have received please call Gold Customer Support on 0330 333 7003. If you are still not satisfied, please contact us in writing at: Gold Complaints, Parfetts Cash & Carry, Didsbury Road, Stockport, SK4 2JP.
You can order from us at your convenience at www.golocal.direct and if you have any difficulty ordering, please contact Gold Customer Support on 0330 333 7003.
Parfetts reserve the right to withdraw the service in certain instances when they affect the livelihood of our symbol stores, or when we feel the service or our staff have been mistreated. Please call Gold Customer Support on 0330 333 7003.
Any goods supplied by A.G PARFETT & SONS LTD against a Direct Debit, cheque or card payment, shall remain the property of the Company until the bill has been paid. In the absence of payment the Company reserves the right to repossess such goods.
Persons under the age of 18 are not permitted to purchase alcohol, cigarettes or tobacco.
The safety of the goods, once delivered, are the responsibility of the purchaser.
It is the retailer's responsibility to check their order before our driver leaves before signing for their delivery.
GB Parfetts customers only. Purchase required. Promotion opens on 09/07/2023 and closes on 15/07/2023. 1 winner will win a BBQ. The winner will be selected by random draw. To enter, buy 1 case of Jack Daniels & Coca-Cola 330ml (Product Code: 121793), and 1 case of Jack Daniels & Coca-Cola Zero Sugar 330ml (Product Code: 121795), for your chance to win a BBQ. Max 1 entry per customer per day. Max 1 prize per customer. Full terms at https://online.parfetts.co.uk/terms. Promoter: Coca-Cola Europacific Partners GB
GB 16+. Purchase required. Promotion closes 15/07/2023. T&Cs apply, see https://online.parfetts.co.uk/terms.
The full terms and conditions for the CCEP Parfetts Online BBQ Prize Draw (sections 1–28 including promoter details, prize, eligibility, entry, winner selection, data protection, etc.) are available on request. Last updated: July 2022.
Full Terms and Conditions for the Parfetts & KitKat Sharing Bars Promotion. These Terms & Conditions prevail in the event of any conflict or inconsistency with any other communications. The Promoter is A.G Parfett & Sons Limited, Head Office, Didsbury Road, Stockport, SK4 2JP. Please do not send entries to this address.
The promotion is open to Great Britain (England, Scotland & Wales) residents aged 18+ only, who are Parfetts customers. This promotion excludes employees and the immediate families of the Promoter. Entrants must have access to the Parfetts Whatsapp® Group. Purchase necessary. Maximum 1 x entry per business during the promotional period. There is a maximum of 1 prize per person, and 1 prize per business. Bulk entries from trade, consumer groups, agents or third parties will not be accepted. Entrants must obtain their employer's permission to take part.
The promotional prize draw entry period runs between 00.00 on 31.03.25 to 23.59 on 20.04.25. Purchases made outside these dates and times will not be included.
There are 10 x prizes available (5 for East region and 5 for West region). Each prize is £100 Parfetts depot credit, to spend on Nestlé Confectionery products.
To enter, participants must purchase a minimum of 2 x cases of KITKAT Sharing Bars (KITKAT Salted Caramel, Double Chocolate, or Hazelnut sharing bar 15x99g) via your Parfetts account in the same transaction during the promotional period. Once a qualifying purchase has been made, entrants will be automatically entered into the prize draw. Proof of purchase must be retained.
All valid entries will be entered into a prize draw per region. 5 winners from each region (plus reserves) will be drawn via an independently audited random draw within 7 days of the closing date. Winners will be notified via their RDA within 7 working days. Winners must provide/confirm name, telephone number, proof of age, email address and store address. Depot credit will be added within 28 days of verification.
The Promoter's decision is final. Prizes are not transferable or exchangeable. The Promoter reserves the right to verify all entries/winners and to refuse or withdraw prizes where there has been a breach of terms. By taking part, winners agree that Parfetts may contact them regarding marketing activities. Subject to Parfetts Privacy Policy, surnames and counties of verified winners will be available upon request by emailing DigitalSuite@parfetts.co.uk with the subject line KitKat® Sharing Bars Winners for 3 months after the promotion. The promotion is governed by the laws of England and Wales. See Privacy Policy for data protection details.
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